ⓘ Important Notice: Due to a national incident affecting our shipping partner, Royal Mail, we are temporarily unable to dispatch items to anywhere outside of the UK. Items that have already been ordered and dispatched with Royal Mail are subject to delays. Royal Mail have assured us they are working around the clock to resolve this disruption and we will update all customers as soon as we are given more information. We apologise for any inconvenience.
We aim to dispatch all orders within 1-2 business days. Please see below for estimated delivery times.
FREE on orders £25 or more. Usually £4.80 via Royal Mail Tracked (3-5 day business days).
£8.85 via DPD Tracked (1-2 business days). Order before 2pm Mon-Fri (excluding Bank Holidays). Orders placed after 2pm on Friday, or on Saturday or Sunday, will arrive by Wednesday.
£15.95* via Royal Mail Tracked (5-7 business days)
£22.89* via Royal Mail Tracked (7-11 business days)
£26.50* via Royal Mail Tracked (7-11 business days)
*Please note we are currently unable ship our aerosol products internationally: Johnny's Fix Hairspray, Builder's Dust Texture Spray and Max Up Volume Mousse.
Please note that estimated delivery times are a guide only, as delays can sometimes occur that are outside of our control, particularly at busy times, such as Christmas. Please don't hesitate to get in touch with any delivery queries here.
Customs Charges & Checks: for all orders shipped outside of the UK, custom charges may be incurred. You will be directly responsible for these payments.
We cannot be responsible for any custom charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs. We advise you to check with your local customs office before placing your order.
Please be aware that long delays may also occur as a result of customs checks or by international postal services. These are outside of our control. Our delivery times are, therefore, only to be used as a general guide.
If the customs charges are not paid, the item is usually held for a few weeks, and if still unpaid the parcel will be returned to sender, incurring return postage costs.
Delivery Address & Delays: we will send your order to the delivery address that you have supplied on your order. Please ensure that these details are correct as we cannot be held responsible for an incorrect or incomplete address.
If your delivery is delayed by an event outside our control, such as a delay with the courier, then, where possible, we or our nominated courier will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
You may return unopened products to us within 14 days of receiving the goods. If you would like to return your products please return to:
JCS Customer Care,
SLG Brands, Studio 19,
The Brewery Quarter,
Unit H2, High St
GL50 3FF, UK
If your products are faulty, please contact us at firstname.lastname@example.org
For full terms & conditions click here.