Terms & Conditions

Our terms

1. These terms

What these terms cover. These are the terms and conditions that apply whenever you order products from our website.
Why you should read them. Please read these terms carefully before you buy anything from us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. Information about us and how to contact us

Who we are. We are Johnny's Chop Shop, a brand owned and operated by SLG Brands Limited a company registered in England and Wales. Our company registration number is 01911296 and our address is Studio 19, The Brewery Quarter, Unit H2, High Street, Cheltenham, GL50 3FF. Our registered VAT number is GB231200086
How to contact us. You can contact us by emailing our customer service team at support@johnnys-chopshop.com or by writing to us at JCS Customer Care, SLG Brands, Studio 19, The Brewery Quarter, Unit H2, High Street, Cheltenham, GL50 3FF
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and we will refund your order. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We are based in the UK. Our website is hosted and operated in the UK. We do ship internationally. Please see our delivery page for more information.

4. Our products

Products may vary slightly from their pictures.The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Our rights to make changes

Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements relating to cosmetics and personal care sector.
More significant changes to the products and these terms. In addition, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

6. Providing the products

Delivery costs. The costs of delivery will be as displayed to you on our website under delivery & returns terms and conditions.
When we will deliver your order. We will deliver your order within the time period stated on your order acceptance. Time for delivery is not of the essence.
We are not responsible for delays outside our control. If your delivery is delayed by an event outside our control, such as a delay with the courier, then, where possible, we or our nominated courier will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier will leave a note advising you of how to arrange collection and/or redelivery.
When you become responsible for the goods. You become responsible for the goods upon delivery at the address provided in your order.
When you own goods. You own a product which is goods once we have received payment in full.
What will happen if you do not give required information to us. We will need certain information from you so that we can ship your order to you. This will include your name, address and contact information. If the information you give to us in the order process is incomplete or incorrect, we may either cancel the order, or, if the order has been shipped, charge an additional amount to the extent we incur additional delivery charges.

7. Your rights to end the contract

Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund.
When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- products that have been opened or used.
How long do consumers have to change their minds? Subject to those products that cannot be returned set out above, you have the following returns rights:
- you will have 14 days after the day you, or someone you nominate, receives the goods, unless:
- Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you, or someone you nominate, receives the last delivery.
- Your goods are for regular delivery over a set period, for example you have subscribed for regular purchases. In this case you have until 14 days after the day you, or someone you nominate, receives the first delivery of the goods.
Tell us you want to end the contract. To end the contract with us, please let us know by:
- Email. Email us at support@johnnys-chopshop.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at S19 Customer Care, SLG Brands, Studio 19, The Brewery Quarter, Unit H2, High Street, Cheltenham, GL50 3FF. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
When we will pay the costs of return. We will pay the costs of return:
- if the products are faulty or misdescribed;
- if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
- In all other circumstances, including where you are a consumer exercising your right to change your mind, you must pay the costs of return.
How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
- Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8. Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you fail to provide us with correct or adequate information to enable us to complete delivery.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product and will refund any sums you have paid in advance for products which will not be provided.

9. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at support@johnnys-chopshop.com or via post at JCS Customer Care, SLG Brands, Studio 19, The Brewery Quarter, Unit H2, High Street, Cheltenham, GL50 3FF.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us.

10. Price and payment

Where to find the price for the product. The price of the product, which includes VAT, will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay. We accept Paypal and all major credit and debit cards. Payments must be cleared before goods are dispatched.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

11. Personal information and use of our website

How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
How you may use our website. You may use our website in accordance with our Terms Of Use.

Call of Duty: Modern Warfare 4 Giveaway Competition Terms & Conditions

Summary Terms & Conditions:

UK, 18+ only. 00:01 21/10/26 – 23:59 10/11/26. Entry Route 1: Scan the QR code in Participating Tesco In-Store Digital Screens to visit https://johnnys-chopshop.com/pages/callofduty-mw4-giveaway & submit details to enter the Prize Draw. Entry Route 2: Via an in-feed post or story on Instagram, Facebook or TikTok, click the link and submit details to enter. No purchase necessary. Prize: 1 x gaming bundle incl. 4 x game copies of Call of Duty®: Modern Warfare® 4, gaming headsets, Johnny's Chop Shop Styling Kits, Modern Warfare® 4 T-Shirts & keyrings. Internet access & email address required. Instagram, Facebook or TikTok account required for Entry Route 2. Max 1 entry & 1 Prize per person. Winner must respond within 5 days to claim Prize. Visit https://johnnys-chopshop.com/pages/terms-conditions for full T&Cs & Prize details. Promoter: Thriving Brands, 6th Floor 25 Farringdon Street, London, EC4A 4AB.

Short Summary Terms & Conditions:

UK, 18+ only. 21/10/26 –10/11/26. Entry Route 1: Scan QR code in Participating Tesco In-Store Digital Screens, visit https://johnnys-chopshop.com/pages/callofduty-mw4-giveaway & submit details to enter. Entry Route 2: Click link on in-feed post/story on Instagram, Facebook or TikTok & submit details to enter. No purchase necessary. Prize: 1 x gaming bundle incl. 4 x game copies of Call of Duty®: Modern Warfare® 4, gaming headsets, Johnny's Chop Shop Styling Kits, Modern Warfare® T-Shirts & keyrings. Internet access & email address required. IG, FB or TT account required for Entry Route 2. Max 1 entry & Prize per person. Winner must respond within 5 days to claim Prize. Full T&Cs & Prize details: https://johnnys-chopshop.com/pages/terms-conditions. Promoter: Thriving Brands, 6th Floor 25 Farringdon Street, London, EC4A 4AB.

Full Terms & Conditions

This Promotion is open to residents of the United Kingdom, aged 18 or over, excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.
No purchase necessary; however, internet access and a valid email address are required. Instagram, Facebook or TikTok account required for Entry Route 2.
Promotion Period: Enter between 00:01 BST on the 21 October 2026 and 23:59 GMT on the 10 November 2026 inclusive.
To Enter:
1. Entry Route 1: Scan the QR code in Participating Tesco In-Store Digital Screens (as listed below in Clause 5) to visit https://johnnys-chopshop.com/pages/callofduty-mw4-giveaway and complete the online entry form to submit your details (full name and email address) to be entered into the Prize Draw.
2. Entry Route 2: If accessing the Promotion via an in-feed post or story on Instagram, Facebook or TikTok, click the link and complete the online entry form to submit your details (full name and email address) to be entered into the Prize Draw.
Participating Tesco Store Locations:
1. Allerton Road
2. Alloa Extra
3. Annfield Plain
4. Ashford Middlesex Extra
5. Atherton
6. Baldock Extra
7. Barking
8. Barnstaple
9. Barry
10. Basingstoke
11. Bracknell Tesco
12. Braintree Marks Farm
13. Bridlington
14. Brixton
15. Broadwater Stevenage
16. Bromley By Bow
17. Buckie
18. Buckingham
19. Burnage
20. Burton On Trent
21. Bury St Edmunds
22. Camborne
23. Chatteris
24. Chepstow
25. Chorley Buckshaw
26. Chorley Extra
27. Clacton
28. Clevedon
29. Coventry
30. Coventry Crosspoint Extra
31. Crediton
32. Daventry
33. Derby Mickleover
34. Didcot
35. Dunstable Extra
36. Durham Extra
37. East Kilbride
38. Eastbourne
39. Edinburgh Leith
40. Egham
41. Ellesmere
42. Enfield Southbury Road
43. Exmouth
44. Failsworth Extra
45. Fakenham
46. Flitwick
47. Forfar Castle Street
48. Formby
49. Galashiels Extra
50. Great Harwood Superstore
51. Greenock Extra
52. Hackney Morning Lane
53. Harrow
54. Hemel Hempstead Extra
55. Hereford
56. Heswall
57. Hindley Extra
58. Huntly
59. Inverness Inshes Extra
60. Kensington
61. Kilmarnock
62. Leeds Garforth
63. Leyton
64. Llandudno Junction
65. Loughborough Rushes
66. Maidstone
67. Milford Haven
68. Neath Abbey
69. Newton Abbot
70. Newtown Cattle Market
71. Nottingham Carlton
72. Oxford
73. Penwortham Superstore
74. Pinner
75. Poole Branksome
76. Porthmadog
77. Preston
78. Prestwich
79. Purley Extra
80. Redcar
81. Ruthin
82. Selby
83. Sheerness
84. Sleaford
85. Southport Extra
86. St Austell
87. Strood
88. Taunton
89. Thornton Heath
90. Tiverton Blundells
91. Uckfield
92. Warrington Extra
93. Weston Favell Extra
94. Woolwich Extra
95. Worcester
96. Workington
97. Worksop
Maximum of 1 entry is permitted per person during the Promotion Period. No person may win more than 1 Prize.
The Prize: There will be 1 winner. The winner will win 1 gaming bundle including:
1. 4 x Copies of Call of Duty®: Modern Warfare® 4
2. 4 x Logitech G Astro A50 LIGHTSPEED Gaming Headsets
3. 4 x Johnny's Chop Shop Styling Kits
4. 4 x Modern Warfare® 4 T-Shirts
5. 4 x Modern Warfare® 4 Keyrings
Further Prize Details & Conditions:
1. The Promoter is not liable for any Prizes once distributed/dispatched to a winner and the Promoter will not be responsible for any Prizes not received, broken or lost in transit.
2. It is the responsibility of the participant to provide their correct, up-to-date details when entering the Promotion and/or confirming acceptance of the Prize in order for their Prize to be processed. The Promoter cannot be held responsible for winners failing to supply accurate information which affects Prize acceptance or delivery of their Prize.
3. The Prize must be taken as stated and no compensation will be payable if a winner is unable to use the Prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming the prize.
4. By participating in the Promotion, entrants agree that the Prize is awarded on an "as is" basis, and that the Promoter makes no representations or warranties of any nature with respect to the Prize.
5. Any pictures depicting the prizes on any media including press advertisements, posters or TV commercials are indicative only and the actual prizes may vary from the depictions. The Promotion does not constitute an endorsement or recommendation of the products or services being offered as prizes.
6. The Promoter is not liable for third party products, and the prize is subject to the prize manufacturer’s terms and conditions, which can be found here: https://johnnys-chopshop.com/pages/terms-conditions and https://www.logitech.com/en-gb/tos/terms.
7. The Promoter makes no representation or warranty in relation to the Prize provided and to the fullest extent permitted by law the Promoter shall have no liability to the Winner in relation to any Prize, its fitness for purposes, merchantability or otherwise.
Winner Selection: 1 provisional winner will be randomly selected from all valid entries received during the Promotion Period. For your total confidence, the Prize draw will be conducted by PromoVeritas, the independent promotional verification service, within 5 working days of the end of the Promotion Period.
Winner Notification: The provisional winner will be contacted via the email address provided on entry within 5 working days of Winner Selection and may be asked to provide evidence of identity and eligibility. Reasonable efforts will be made to contact the provisional winner. Once eligibility has been confirmed, a provisional winner will be confirmed as a winner. If the provisional winner does not respond to the initial contact within 5 days, we reserve the right to disqualify that entrant and award the Prize to a reserve selected in the same manner. A reserve winner may have less time to respond.
Prize Acceptance: Notification to arrange fulfilment of a Prize will take place within 14 days of acceptance of the Prize. In the unlikely event that a Prize or part of a Prize does not arrive within this timeframe the winner must inform the Promoter by emailing support@johnnys-chopshop.com within a further 14 days. If the winner does not do so, the Promoter reserves the right to not reissue the Prize at its sole discretion.
Provided no objection is received from the winner, a winner list containing the surname and county of residence of the winner will be made available by the Promoter 4 weeks after the close of the Promotion Period, for a period of 8 weeks. It will be made available by sending a request via email to Maxwell@thrivingbrands.co.uk . Winners can object to their details being published during the Winner Notification process. Without prejudice, the Promoter will provide winner information to the Advertising Standards Authority when requested by them.
The Promoter may request that the winner participates in publicity arising from the Promotion. Participation is at the winner’s discretion and is not a condition of Prize Acceptance.
The Promoter seeks to run a fair and secure promotion and prevent abuse and cheating. If you enter in a way that is not consistent with these Terms & Conditions, your entry/ies (and any of your associated aliases) will be disqualified. Any Prize awarded may be void and recoverable, and the Promoter reserves the right to bar you from entering future promotions for a period of at least six months. For this reason, the Promoter reserves the right at any point to:
1. Verify the eligibility of entrants and/or the provisional winner through multiple means by requesting such information it consider reasonably necessary for this purpose. Entry or a Prize may be withheld until verification is completed.
2. Disqualify entries that are not made directly by the individual entering the Promotion.
3. Disqualify entries made using anonymous email services such as, but not limited to, GuerillaMail, Dispostable or Mailinator.
4. Disqualify bulk entries from individuals, trade, consumer groups or third parties, incomplete entries and entries submitted by macros or other automated means.
5. Disqualify entries beyond the maximum allowed, or those using techniques such as ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using aliases or identities other than their own or any other means.
6. Disqualify entrants who tamper with the entry process.
7. Disqualify entries which, in some other way, do not meet the requirements of these Terms & Conditions.
8. Cancel, modify or suspend the Promotion should it not be capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion.
Entrants must complete their details using their legal name. The Promoter reserves the right to disqualify any entrant who uses multiple names or email addresses and to require them to return any Prize they may have won.
The Prize is not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason the Prize or any element of the Prize is not available, the Promoter reserves the right, at its sole discretion to substitute that Prize or element of the Prize for another of equal or greater value.
No responsibility can be taken for entries which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. Proof of sending will not be accepted as proof of receipt. The Promoter does not guarantee continuous or secure access to the entry page.
This Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram, Facebook or TikTok. By entering you are providing your information to the Promoter and not to Instagram, Facebook or TikTok, and Instagram, Facebook or TikTok are not responsible for any element of this Promotion.
Activision Publishing, Inc. is not a sponsor of this Promotion. The “Call of Duty: Modern Warfare 4” names, logos, and/or materials are used for purposes of promotion and/or prize descriptions only and such use is not intended to suggest or imply Activision’s sponsorship of this Promotion.
The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion (PV20702) or accepting or using the Prize, except for any liability which cannot be excluded by law. Nothing will exclude the Promoter’s liability for death or personal injury as a result of its negligence.
The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances.
All personal data supplied for this Promotion will be used for the purpose of this Promotion and for research and analytical purposes by the Promoter and/or by any agent appointed by it to assist with running the Promotion. Personal data will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://thriving-brands.com/privacy-policy/.
If any part/s of these Terms & Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
By entering, you will be deemed to have agreed to be bound by these Terms & Conditions.
If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.
These Terms & Conditions are governed by English law, and their interpretation and application will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Residents of Scotland and Northern Ireland may bring proceedings in their own jurisdiction.
Promoter: Thriving Brands, 6th Floor 25 Farringdon Street, London, EC4A 4AB.
Promotion Administrator: PromoVeritas Ltd, Monument House, 215 Marsh Road, Pinner, HA5 5NE

This document has been created for a specific promotion. If used for a different promotion, it may not be fit for purpose.
Changes made to this document will not be binding on PromoVeritas unless agreed in writing by us. It is the Client’s responsibility to inform us of any such changes, as this may affect the legality, operation and delivery of the Promotion.
Unauthorised copying of this document in whole or in part will constitute an infringement of copyright.